Friday, June 1, 2007

Oracle Applications

The term Oracle Applications refers to the non-database (non-technology) parts of Oracle Corporation's software portfolio — mainly web-based accounting software. Oracle Corporation sells many applications built around the Oracle RDBMS system, notably the Oracle Financials applications. (Oracle Corporation also offers many additional application-oriented products, including Oracle Office, Oracle Media Server, and (grouped with databases) Oracle ConText.)

Oracle Corporation launched its applications with financial software in the late 1980s. The offering now extends into supply-chain manmagement, warehouse-management, call-center services, product lifecycle management, and many other areas. Both in-house expansion and the acquisition of other companies have vastly expanded Oracle Corporation's application-software repertoire.

Oracle Corporation released Oracle Applications 11 in May 1998; the line has reached a current version of 11.5.10, with release 12i expected early 2007.

Scope

For marketing and integration purposes, Oracle Corporation groups its applications into:

Oracle E-Business Suite

Oracle Corporation markets its home-grown software applications, including Oracle Financials, as parts of the "Oracle E-Business Suite".

Oracle Financial Applications

The Oracle E-Business Suite provides an extensive set of financial applications used extensively in businesses around the world. Oracle Corporation groups these applications into "suites", which it defines as sets of common, integrated applications designed to execute specific business processes.

The Oracle Financials application-set relies on the Oracle RDBMS infrastructure and includes applications such as:

Other

Additional Oracle E-business Suite products include:

  • Oracle Bills of Material
  • Oracle Capacity
  • Oracle CRM (now in the process of integration with Siebel)
  • Oracle Advanced Planning & Scheduling
  • Oracle Advanced Procurement (purchase to pay process)
  • Oracle Business Intelligence
  • Oracle Engineering
  • Oracle HRMS
  • Oracle Inventory
  • Oracle Manufacturing (includes flow, process, and discrete)
  • Oracle Master Scheduling
  • Oracle MRP
  • Oracle Order Entry
  • Oracle Order Fulfillment (order to cash process)
  • Oracle Payroll
  • Oracle Project Costing
  • Oracle Project Billing
  • Oracle Purchasing
  • Oracle TMS (Transportation/G-Log)
  • Oracle Work in Process

Some firms use these applications to run many of the world’s mission-critical processes. Oracle Corporation makes the software available on various hardware platforms.

So what is Siebel CRM OnDemand all about?

Bruce Daley, founder and editor of The Siebel Observer and The Siebel Observer Technical Review
10.14.2003
Rating: -3.80- (out of 5)


The big news at this year's Siebel User Week was Siebel CRM OnDemand, the much-anticipated hosted version of the market's leading product. It may seem unlikely that the new product was big news, given that rumors of the company's plans for hosted CRM started circulating in July. But the customer reaction to Siebel CRM OnDemand seemed noteworthy.

Salesforce.com took the news seriously. They donned T-shirts bearing the slogan "free software," lined the road outside the San Diego Convention Center, and gave out Krispy Kreme doughnuts and coffee. It's rumored that Salesforce.com plans to file papers in a few weeks with the Securities and Exchange Commission in preparation for a public offering, and the release of CRM OnDemand is expected to hurt the company's offering price. Tom Siebel seemed more bemused than annoyed with the demonstration, and he even stopped for a doughnut on his way to the convention. Siebel customers were less forgiving, and some expressed how unprofessional they found the exercise in humor and self expression.

So, if Salesforce.com's purpose in organizing a demonstration was to get attention, it worked. If the purpose was to persuade existing Siebel customers to switch to Salesforce.com, it proved to be merely a distraction.

It has been said that Siebel is late to the hosting game, but in business, it is often better to be late than early. That way you can learn from the mistakes of the pioneers. Everyone remembers that Apple sold personal computers before IBM, but how many remember that Royal Crown sold decaffeinated cola before Coca-Cola, or that De Havilland Aircraft sold personal passenger jets before Boeing?

At the conference, Siebel unveiled a pricing model for CRM OnDemand. For as little as $70 per month per user, organizations (or even individuals) can sign up for the service. "Little" is, of course, a relative term. Over time, even a modest amount adds up. Over a five-year period, a company with a 500-person strong call center would end up paying $2.1 million for Siebel CRM OnDemand.

The way Siebel has improved on the current industry model is by offering both hosted and premise products on the same data schema. A company can start out using the hosted system, then switch to an on-site system as soon as it becomes financially attractive. A company could trade its premise system for Siebel CRM OnDemand, or do some combination of hosted and on-site software.

Siebel is not dogmatic about how subscription pricing should be done. The company promises to sell multi-year, multi-site plans one time, quarterly or annually, depending on the customer's needs and wants.

Siebel also improves on the current model by leveraging the fact that it offers the most functionally rich applications on the market. CRM OnDemand includes built-in analytics that identify a variety of things, including data about why deals are won or lost, who the most profitable customers are, and projected versus historical revenue. The analytic capabilities extend to create interactive charts, pivot tables and reports. CRM OnDemand also supports multiple currencies and languages, including English, German, French, Spanish, Italian, Japanese and Chinese.

Another improvement was the decision to host the solution in conjunction with Big Blue. As an old industry truism goes, "No one ever got fired for choosing IBM." Although this isn't 100% accurate, using IBM as host should create greater peace of mind among members of management -- who may be concerned about whether their data will be secure and whether support will be strong when the time comes to make a purchase decision.

So the real news at Siebel's User Week was the unexpected reaction among customers that they would consider using Siebel CRM OnDemand in places they would never use a non-compatible hosted solution. Those who seemed to find the offering most compelling include customers with small divisions, customers with remote offices in locations with limited IT support, and customers with large networks of captive and non-captive dealers.

By listening to customers, rather than cannibalizing its current offering, Siebel seems to have found a way to offer a hosted model that extends its current offering and at the same time increases its appeal to new customers. Isn't that what CRM is all about?

Middleware

Definition

Middleware is the enabling technology of Enterprise application integration. It describes a piece of software that connects two or more software applications so that they can exchange data.

ObjectWeb defines middleware as: "The software layer that lies between the operating system and the applications on each side of a distributed computing system in a network."

Origins

Middleware is a relatively new addition to the computing landscape. It gained popularity in the 1980s as a solution to the problem of how to link new applications to older legacy systems, although the term had been in use since 1968.[2] It also facilitated distributed processing – the connection of multiple applications to create a larger application, usually over a network.

Organizations

In addition to the existing vendors updating their wares to address the newly expanded vision, vendors such as Mercator, Crossflo, Vitria, Fiorano and webMethods were specifically founded to provide Web-oriented middleware tools. Groups such as the Apache Software Foundation and the ObjectWeb Consortium encourage the development of open source middleware.

Types of middleware

Hurwitz's classification system organizes the many types of middleware that are currently available.[citation needed] These classifications are based on scalability and recoverability:

Other sources include these additional classifications:

Oracle Corporation

History

  • June 16, 1977: Oracle Corporation was incorporated in Redwood Shores, California[1] as Software Development Laboratories (SDL) by Larry Ellison, Bob Miner and Ed Oates.
  • June 1979: SDL is renamed to Relational Software Inc. (RSI), and relocates to Sand Hill Road, Menlo Park, California. Oracle 2, the first version of the Oracle database runs on PDP-11 and is sold to Wright-Patterson Air Force Base. The company decides to name the first version of its flagship product version 2 rather than version 1 because it believes companies may hesitate to buy the initial release of its product.
  • October 1979: RSI actively promotes Oracle on the VAX platform (the software runs on the VAX in PDP-11 emulator mode)
  • 1981 Umang Gupta joined Oracle Corporation where he wrote the first business plan for the company, and served as Vice President and General Manager of the Microcomputer Products **
  • February 1981: RSI begins developing tools for Oracle, including the Interactive Application Facility (IAF), a predecessor to Oracle*Forms.
  • Bruce Scott was one of the first employees at Oracle (then Software Development Laboratories). He co-founded Gupta Technology (now known as Centura Software) in 1984 with Umang Gupta, and later became CEO and founder of PointBase, Inc. Bruce was co-author and co-architect of Oracle V1, V2 and V3. He created the sample schema "SCOTT" (containing tables like EMP and DEPT) with the password defaulted to TIGER (apparently named after his cat).
  • March 1983: RSI rewrites Oracle in C for portability and Oracle version 3 is released. RSI is renamed to Oracle to more closely align with its primary product. The word Oracle was the code name of a CIA project which the founders had all worked on while at the Ampex Corporation.
  • October 1984: Oracle version 4 released, introducing read consistency
  • November 1984: Oracle ports the Oracle database to the PC platform. The MS-DOS version (4.1.4) of Oracle runs in only 512K of memory. Oracle for MSDOS version 5 was released in 1986 running in Protected Mode on 286 machines using a technique invented by Mike Roberts, among the first products to do so.
  • April 1985: Oracle version 5 released. It is one of the first RDBMSs to operate in client/server mode.
  • 1986: Oracle version 5.1 released with support for distributed queries. Investigations into clustering begin.
  • March 15, 1986: Oracle goes public with revenues of $55 million USD.
  • August 1987: Oracle founds its Applications division, building business management software closely integrated with its database software. Oracle acquires TCI for its project management software.
  • 1988: Oracle version 6 is released with support for row-level locking and hot backups. The PL/SQL procedural language was not embedded in the database (this was added in v7), but was included in various client tools (SQL*Forms, Reports)
  • 1989: Oracle moves world headquarters to Redwood Shores, California. Revenues reach US$584 million
  • 1990: In the third quarter, Oracle reports its first ever loss, hundreds of employees are laid off. Ellison hires Jeffrey O. Henley as CFO and Raymond Lane as COO.
  • June 1992: Oracle 7 released with performance enhancements, administrative utilities, application development tools, security features, stored procedures, triggers, support for declarative referential integrity and the PL/SQL procedural language embedded in the database
  • 1993: Releases Oracle's Cooperative Development Environment (CDE) which bundles Oracle Forms, Reports, Graphics, Book
  • 1994: Oracle acquired the database-product DEC Rdb (now called Oracle Rdb) from Digital Equipment Corporation (DEC) and development is still going on. Oracle Rdb is only available on the OpenVMS platform (also a former product of DEC).
  • June 21, 1995: Oracle announces new data warehousing facilities, including parallel queries.
  • November 1995: Oracle is one of the first large software companies to announce an internet strategy when Ellison introduces the network computer concept at an IDC conference in Paris
  • April 1997: Oracle releases the first version of Discoverer, an ad-hoc query tool for business intelligence.
  • June 1997: Oracle 8 is released with SQL object technology, internet technology and support for terabytes of data
  • September 1997: Oracle announces its commitment to the Java platform, and introduces Oracle's Java integrated development environment, which will come to be known as Oracle JDeveloper.
  • January 1998: Oracle releases Oracle Applications 10.7 NCA. All the applications in the business software now run across the web in a standard web browser.
  • May 1998: Oracle Applications 11 is released.
  • April 1998: Oracle announces that it will integrate a Java virtual machine with the Oracle database.
  • September 1998: Oracle 8i is released.
  • October 1998: Oracle 8 and Oracle Application Server 4.0 are released on the Linux platform.
  • May 1999: Oracle releases JDeveloper 2.0, showcasing Business Components for Java (BC4J), a set of libraries and development tools for building database aware applications.
  • 2000: OracleMobile subsidiary founded. Oracle 9i released.
  • May 2000: Oracle announces the Internet File System (iFS), later rebranded as Oracle Content Management SDK.
  • June 2000: Oracle9i Application Server released with support for building portals.
  • 2001: Ellison announces that Oracle saved $1 billion implementing and using its own business applications
  • 2004: Oracle 10g released.
  • December 13, 2004: After a long battle over the control of PeopleSoft, Oracle announces that it has signed an agreement to acquire PeopleSoft for $26.50 per share (approximately $10.3 billion).
  • January 14, 2005: Oracle announces that it will reduce its combined workforce to 50,000, a reduction of approximately 5,000 following the PeopleSoft take over. 90% of PeopleSoft product development and product support staff will be retained.
  • March, 2005: Oracle extends its Middle East operations by opening a regional office in Amman, Jordan.
  • October 25, 2006: Oracle announces Unbreakable Linux
  • November 2, 2006: Oracles announces that it has agreed to acquire Stellent, Inc. (NASDAQ: STEL), a global provider of enterprise content management (ECM) software solutions, through a cash tender offer for $13.50 per share, or approximately $440 million.
  • March 1, 2007: Oracle announced that it has agreed to buy Hyperion Solutions Corporation (Nasdaq: HYSL), a leading global provider of performance management software solutions, through a cash tender offer for $52.00 per share, or approximately $3.3 billion. The transaction is subject to customary conditions and is expected to close in April 2007.
  • March 22, 2007: Oracle filed a court case against its major competitor SAP AG in the Californian courts for malpractice and unfair competition. The full text of the filing can be found on the claimants web site under the heading newsroom.

Technology timeline

  • 1979: Offers the first commercial SQL RDBMS.
  • 1983: Offers a VAX-mode database.
  • 1984: Offers the first database with read consistency.
  • 1986: Offers a client-server DBMS.
  • 1987: Introduces UNIX-based applications.
  • 1988: Introduces PL/SQL.
  • 1992: Offers full apps implementation methodology.
  • 1995: Offers the first 64-bit RDBMS.
  • 1996: Moves to an open standards-based, web-enabled architecture.
  • 1999: Offers its first DBMS with XML support.
  • 2001: Becomes the first to complete 3 terabyte TPC-H world record.
  • 2002: Offers the first database to pass 15 industry standard security evaluations.
  • 2003: Introduces what it calls "Enterprise Grid Computing" with Oracle10g.
  • 2005: Releases its first free database, Oracle Database 10g Express Edition (XE).

RDBMS release timeline

Oracle acquisitions

Made obvious with Peoplesoft in January 2005, Oracle has made acquisitions an important component of its growth strategy.

Company Month/Year Industry Valuation
Darwin June 1999 Darwin, Datamining technology NA
Steltor June 2002 Enterprise calendaring system NA
Collaxa June 2004 Business Process Management NA
PeopleSoft January 2005 Enterprise Software $10.3 billion
Oblix March 2005 Identity Management Solutions NA
Retek April 2005 Retail Industry Solutions $630 million
TripleHop June 2005 Context-sensitive Enterprise Search .
TimesTen June 2005 Real-time Enterprise Solutions .
ProfitLogic July 2005 Retail Industry Solutions NA
Context Media July 2005 Enterprise Content Integration .
i-flex August 2005 Banking Industry Solutions $900 million
G-Log September 2005 Logistics Hib Solutions .
Innobase October 2005 Discrete Transactional Open Source Database Technology NA
Thor Technologies November 2005 Enterprise-wide User Provisioning Solutions. .
OctetString November 2005 Virtual Directory Solutions .
Temposoft December 2005 Workforce Management Applications .
360Commerce January 2006 Retail Industry Solutions .
Siebel Systems January 2006 Customer Relationship Management Solutions $5.85 billion
Sleepycat February 2006 Open Source Database Software for Embedded Applications NA
HotSip February 2006 Communications Infrastructure Solutions .
Portal Software April 2006 Software Suite for Communications Industry .
Net4Call April 2006 Service Delivery Platform for Communications Industry .
Demantra June 2006 Demand-driven Planning Solutions .
Telephony@Work June 2006 IP-based Contact Center Technology .
Sigma Dynamics August 2006 Real-time Predictive Analytics Software .
Sunopsis October 2006 Enterprise Integration Software .
MetaSolv Software October 2006 Solutions for Communications Service Providers $219 million
Stellent November 2006 Content Management Solutions $440 million
SPL WorldGroup November 2006 Revenue and Operations Management Software .
Hyperion Solutions March 1, 2007 Enterprise Performance Management $3.3 billion
AppForge (intellectual assets only) April 2007 Cross-platform handheld development
Agile Software Corporation May 2007 Product Life Cycle Management Software 495 million (cash)

Products and services

Technology products

Oracle Databases

As of 2004, Oracle Corporation shipped release 10g (g: grid) as the latest version of the Oracle Database. Oracle Application Server 10g using Java EE comprises the server part of that version of the database, making it possible to deploy web technology applications. The application server is the first middle-tier software designed for grid computing. The strong interrelationship between Oracle 10g and Java has enabled the company to allow developers to set up stored procedures written in the Java language, as well as those written in the traditional Oracle database programming language, PL/SQL.

Oracle Rdb is a relational database system running on OpenVMS platforms. Oracle acquired Rdb in 1994 from Digital Equipment Corporation. Oracle has since made many enhancements to this product and development continues today.

Main article: Oracle Database

Oracle Fusion Middleware

Oracle Enterprise Manager

Oracle Enterprise Manager (OEM) used by database administrators (DBAs) to manage the DBMS, and recently in version 10g, a web-based rewrite of OEM called "Oracle Enterprise Manager Database Control". Oracle Corporation has dubbed the super Enterprise Manager used to manage a grid of multiple DBMS and Application Servers as "Oracle Enterprise Manager Grid Control".

Oracle Secure Enterprise Search

Oracle Collaboration Suite contains messaging, groupware and collaboration applications.

Oracle Corporation's tools for developing applications include Oracle Designer, Oracle Developer - that consists of Oracle Forms, Oracle Discoverer and Oracle Reports, Oracle JDeveloper, and several more. Many external and third-party tools make the Oracle database administrator's tasks easier.

Application products

Besides databases, Oracle also sells a suite of business applications. The Oracle eBusiness Suite includes software to perform financial (Oracle Financials), manufacturing, enterprise resource planning and HR (Human Resource Management Systems) related functions (Oracle HR). User access to these facilities is provided through a browser interface over the internet or corporate intranet.

Consequent to a number of high-value acquisitions beginning in 2003, especially in the Applications domain, Oracle currently maintains a number of Product Lines:

  • Oracle eBusiness Suite
  • PeopleSoft Enterprise
Main article: PeopleSoft
  • Siebel
Main article: Siebel Systems
  • JD Edwards EnterpriseOne
Main article: J.D. Edwards
  • JD Edwards World

Development of applications commonly takes place in Java (using Oracle JDeveloper) or through PL/SQL (using, for example, Oracle Forms and Oracle Reports). Oracle Corporation has started a drive toward 'wizard'-driven environments with a view to enabling non-programmers to produce simple data-driven applications.

Services

  • Oracle Consulting
  • Oracle University
  • Oracle On Demand
  • Oracle Support
  • Oracle Financing

Competition

In 1990, Oracle laid off 10% (about 400 people) of its work force because of a mismatch between cash and revenues. This crisis, which almost resulted in Oracle's bankruptcy, came about because of Oracle's "up-front" marketing strategy, in which sales people urged potential customers to buy the largest possible amount of software all at once. The sales people then booked the value of future license sales in the current quarter, thereby increasing their bonuses. This became a problem when the future sales subsequently failed to materialize. Oracle eventually had to restate its earnings twice, and also to settle out of court class action lawsuits arising from its having overstated its earnings. Ellison would later say that Oracle had made "an incredible business mistake."

Although IBM dominated the mainframe relational database market with its DB2 and SQL/DS database products, it delayed entering the market for a relational database on UNIX and Windows operating systems. This left the door open for Sybase, Oracle, and Informix (and eventually Microsoft) to dominate mid-range and microcomputers.

Around this time, Oracle fell behind technically to Sybase. In 1990-1993, Sybase was the fastest growing database company and the database industry's darling vendor, but soon fell victim to its merger mania. Sybase's 1993 merger with PowerSoft resulted in its losing its focus on its core database technology. In 1993, Sybase sold the rights to its database software running under the Windows operating system to Microsoft Corporation, which now markets it under the name "SQL Server."

In 1994, Informix Software overtook Sybase and became Oracle's most important rival. The intense war between Informix CEO Phil White and Ellison was front page Silicon Valley news for three years. Ultimately, Oracle defeated Informix in 1997. In November of 2005, a book detailing the war between Oracle and Informix was published. "The Real Story of Informix Software and Phil White" provides a detailed chronology of the battle of Informix against Oracle, and how Informix Software's CEO Phil White landed in jail because of his obsession to overtake Ellison. Later in 1997, Ellison was made a director of Apple Computer after Steve Jobs came back to the company. Ellison resigned in 2002, saying that he did not have the time to attend necessary formal board meetings.

Once Informix and Sybase were defeated, Oracle enjoyed years of industry dominance until the rise of Microsoft's SQL Server in the late 90s and IBM's acquisition of Informix Software in 2000 to complement their DB2 database. Today Oracle's main competition for new database licenses on UNIX, Linux, and Windows operating systems is with IBM's DB2 and with Microsoft SQL Server (which only runs on Windows). IBM's DB2 still dominates the mainframe database market.

In 2004, Oracle's sales grew at a rate of 14.5% to $6.2 billion, giving it 41.3% and the top share of the relational-database market (InformationWeek - March, 2005), with market share estimated at up to 44.6% in 2005 by some sources [1]. Oracle's main competitors in the database arena are IBM DB2 and Microsoft SQL Server, and to a lesser extent Sybase and Teradata [2], with open-source databases such as PostgreSQL and MySQL also having a significant share of the market. EnterpriseDB, based on PostgreSQL, has recently made inroads[3] by proclaiming that their product delivers Oracle compatibility features at a much lower price point.

In the applications arena, their main competitor is SAP. On March 22, 2007 Oracle sued SAP, accusing them of fraud and unfair competition.[2]

Oracle and SAP: Growing rivalry

Oracle Corporation and the German SAP AG have had a decade-long history of cooperation. This cooperation began in 1988, with the integration of SAP's R/3 enterprise application suite with Oracle's relational database products. Their products were considered to be complementary to one another, rather than substitutes. Despite the current SAP partnership with Microsoft, and the increasing integration of SAP applications with Microsoft products (such as SQL Server, a competitor to Oracle Database), Oracle and SAP continue their cooperation, and according to Oracle, the majority of SAP's customers uses Oracle databases.[3]

In recent years, however, competition between Oracle and SAP has increased, and as a result, the rivalry between the two companies has grown, even developing into a feud between the co-founders of the two companies, where one party would frequently voice strong negative comments about the other company.

In 2004 Oracle began to increase its interest in the business of enterprise applications (in 1989, Oracle had already released Oracle Financials). A series of acquisitions began, the most notable being the acquisition of PeopleSoft and Siebel (and most currently, Hyperion).

SAP recognized that Oracle was becoming a competitor in a market where SAP had the leadership, and saw an opportunity to lure in customers from those companies that had been acquired by Oracle. It would offer those customers special discounts on the licenses for its enterprise applications (Safe Passage Program). Oracle would resort to a similar strategy, by advising SAP customers to get "OFF SAP" (a play on the words of the acronym for its middleware platform "Oracle Fusion for SAP"),[4] and by also providing special discounts on licenses and services to SAP customers who chose Oracle.

Currently, Oracle and SAP are also competing in the third-party enterprise software maintenance and support market (the latter through its recently acquired subsidiary TomorrowNow). On March 22, Oracle filed a suit against SAP. The complaint alleged that TomorrowNow, which provides discount support for legacy Oracle product lines, used the accounts of former Oracle customers to systematically download patches and support documents from Oracle's website and appropriating them for SAP's use.[4] [5] Some ERP market analysts suggest the suit could be part of a strategy by Oracle to decrease competition by SAP in the third-party enterprise software maintenance and support market.[6][7]

Controversies

"Can't break it, can't break in"

Oracle markets many of its products using the slogan "Can't break it, can't break in", or "Unbreakable". This signifies the increasing demands on information safety. Oracle Corporation also stresses the reliability of networked databases and network access to databases as major selling points.

However, two weeks after its introduction in 2002, David Litchfield, Alexander Kornbrust, Cesar Cerrudo and others demonstrated a whole suite of successful attacks against Oracle products.[5][6]. The slogan was widely criticized as unrealistic, and as an invitation to crackers. But Oracle chief security officer Mary Ann Davidson says the criticism is unfair. Rather than representing a literal claim that Oracle's products are impregnable, the campaign refers to fourteen independent security evaluations[7] that Oracle's database server passed.

Relationship with John Ashcroft

Former Attorney General John Ashcroft sued Oracle in 2004 to prevent a contract acquisition. Then, in 2005, Oracle hired Ashcroft's recently created lobbying firm, The Ashcroft Group, LLC. Oracle, with Ashcroft's lobbying, then went on to acquire the contract, a multi-billion dollar intelligence application.[8]

Headquarters

Oracle HQ, shown in Database-Symbol-Style Shape.

Oracle HQ, shown in Database-Symbol-Style Shape.

Oracle Corporation has its world headquarters on the San Francisco Peninsula in the Redwood Shores area of Redwood City, adjacent to Belmont, near San Carlos Airport (IATA airport code: SQL).

Oracle HQ stands on the former site of Marine World Africa USA, which moved from Redwood Shores to Vallejo in 1986. Oracle Corporation originally leased two buildings from the site, moving its finance and administration departments from the corporation's former headquarters in Davis Drive, Belmont, California. Eventually, Oracle purchased the complex and constructed a further four main buildings.

The Oracle Parkway buildings were prominently featured as the futuristic headquarters of fictional company "NorthAm Robotics" in the Robin Williams film Bicentennial Man (1999).[9]

Thursday, May 31, 2007

CRM

What is CRM (customer relationship management)?
CRM (customer relationship management) is an information industry term for methodologies, software, and usually Internet capabilities that help an enterprise manage customer relationships in an organized way. For example, an enterprise might build a database about its customers that described relationships in sufficient detail so that management, salespeople, people providing service, and perhaps the customer directly could access information, match customer needs with product plans and offerings, remind customers of service requirements, know what other products a customer had purchased, and so forth.

According to one industry view, CRM consists of:

  • Helping an enterprise to enable its marketing departments to identify and target their best customers, manage marketing campaigns with clear goals and objectives, and generate quality leads for the sales team.
  • Assisting the organization to improve telesales, account, and sales management by optimizing information shared by multiple employees, and streamlining existing processes (for example, taking orders using mobile devices)
  • Allowing the formation of individualized relationships with customers, with the aim of improving customer satisfaction and maximizing profits; identifying the most profitable customers and providing them the highest level of service.
  • Providing employees with the information and processes necessary to know their customers, understand their needs, and effectively build relationships between the company, its customer base, and distribution partners.

Customer Relationship Management

Aspects of CRM

There are three or more aspects of CRM, each of which can be implemented in isolation:

  1. Operational CRM: The automation or support of customer processes involving sales or service representatives
  2. Collaborative CRM: Direct communication with customers not involving sales or service representatives (“self service”)
  3. Analytical CRM: The analysis of customer data for a broad range of purposes

Operational CRM

Operational CRM provides support to "front office" business processes / teams, including sales, marketing and service. Each interaction with a customer is generally added to a customer's contact history, and staff can retrieve and update information on customers from the database as necessary.

Data gathered on customers can be used to determine how a customer is handled. Data may include profitability, contact history and products purchased. Staff members are able to access this data when servicing customers or making a sales pitch.

Collaborative CRM

Collaborative CRM covers the direct interaction with customers. This can include a variety of channels, such as the Internet, whether through a website or e-mail, or automated telephone systems. It can generally be equated with “self service”. One of the latest trends in collaborative CRM is behavioral emarketing which is focused on building an ongoing relationship with customers through online mediums (emails, RSS Feeds, XML, Vlogs, Blogs, etc.).


The objectives of Collaborative CRM can be broad, including cost reduction and service improvements.

Analytical CRM

Analytical CRM analyzes customer data for a variety of purposes, including:

  • design and execution of targeted marketing campaigns to optimize marketing effectiveness
  • design and execution of specific customer campaigns, including customer acquisition, cross-selling, up-selling, retention
  • analysis of customer behavior to aid product and service decision making (e.g. pricing, new product development, etc)
  • management decisions, e.g. financial forecasting and customer profitability analysis
  • prediction of the probability of customer defection (churn).

Analytical CRM generally makes heavy use of Predictive analytics.

Technology considerations

The technology requirements of a CRM strategy can be very complex and far reaching. The basic building blocks include:

  • A database to store customer information. This can be a CRM specific database or an enterprise data warehouse.
  • Operational CRM requires customer agent support software.
  • Collaborative CRM requires customer interaction systems, eg an interactive website, automated phone systems etc.
  • Analytical CRM requires statistical analysis software, as well as software that manages any specific marketing campaigns.
  • Support CRM systems require interactive chat software to provide live help and support to web site visitors.

Privacy and Data Security

The data gathered as part of CRM must respect customer privacy and data security. Customers want the reassurance that their data will not be shared with third parties without their consent or accessed illegally by anyone.

Customers also want to benefit when their information is used by companies. For instance, an increase in unsolicited telemarketing calls is generally resented by customers while a small number of relevant offers is generally appreciated.

Customer relationship management software

Customer relationship management software is comprised of both business management and automation of the front-office divisions of an organization. CRM software is essentially meant to address the needs of Marketing, Sales and Distribution, and Customer Service and Support divisions within an organization and to allow the three to share data on prospects, customers, partners, competitors and employees. The purpose of CRM software is to manage the customer through the entire lifecycle, i.e. from prospect to qualified opportunity to order.

CRM software automates many of the needs of Marketing, Sales and Support users, such as Telephony, or the ability to conduct phone calls and manage call data, and tools to capture, share and manage automated alerts on lead data as it passes through the sales pipeline. CRM software provides a standard framework for pushing leads through a sales pipeline and managing it amongst many stakeholders in real time, in order to provide better customer relations and grow revenues by creating more sales, and losing fewer customers.

Sunday, May 27, 2007

J W Marriott hotel Hong Kong Island Overview

J W Marriott Hotel in Hong Kong Island

Pacific Place is a famous locality in Hong Kong dotted with some of the best shopping and dining options. The place is also well known for another reason- the J W Marriott Hotel in Hong Kong. To call it only a hotel is less, it is the ultimate name that defines opulence and is considered as one of the best luxury hotels in Hong Kong. Their services surpass all in terms of quality and range and as such the J W Marriott Hotel in Hong Kong enjoys the undivided loyalty of the business and leisure class travelers. Professionalism and perfection in all their departments has placed the J W Marriott Hotel in Hong Kong on a high pedestal of popularity.

The J W Marriott Hotel in Hong Kong is ideally located atop the Pacific Place and thus all the 27 floors of the hotel comprising of the 577 rooms and 25 luxurious suites enjoy a breathtaking corner views of the Harbor. The rooms and suites replete with all the urban necessities of pleasure and soothing furnishings are cocoons of comfort. Other recreational amenities and facilities at the J W Marriott Hotel in Hong Kong accounts for a well equipped health club, outdoor pool.

The dining facilities at the J W Marriott Hotel in Hong Kong take you on an expedition and unravel the mysteries of Hong Kong’s culinary delights. The hotel treasures it’s six award wining restaurants with their varied menu and promises a great time dining at any one of them.

With the reputation of enjoying the Meeting’s and Conventions Magazine’s Gold Key Award for the past ten years, the J W Marriott Hotel in Hong Kong has become a trusted name in the world of business. With their flawless services, the J W Marriott Hotel in Hong Kong promises you to turn all the business meetings and conferences into a grand success.

Island Shangri-la hotel Hong Kong Island Overview

Island Shangri-la Hotel in Hong Kong Island

Island Shangri-la Hotel in Hong Kong is one of the well-known staying destinations for the tourists visiting the area. With 56 floors, Island Shangri-la Hotel offers spectacular view of the Victoria Harbor and leads you straight to Pacific Place, the most impressive shopping and entertainment complex in the island. With elaborate corporate facilities and luxurious services by the well-trained staff, this hotel today stands as a brand of hospitality. As soon as you land in Island Shangri-la Hotel in Hong Kong, you will be mesmerized by the sight of 700 Viennese chandeliers, Tai Ping carpets, artistic floral designs and numerous paintings and artworks. The display of a 16-story-high Chinese painting created by 40 artists from Beijing in the atrium, will grip your senses. This painting is claimed to be the largest landscape painting in the world.

In fact, while the lavishly designed rooms in Island Shangri-la Hotel in Hong Kong, will induce in you the mood of luxury, the internationally acclaimed restaurants dishing out Japanese, Cantonese, and French cuisine, will help you to have gala culinary adventures. You are bound to be impressed by the private lounge and an ancient library in the atrium. The central location of Island Shangri-la Hotel in Hong Kong also facilitates you access to the rest of the island.

Facilities of Island Shangri-la Hotel in Hong Kong

  • Accommodation: 565 guest rooms and suites
  • Dining: 5 restaurants
  • Heated pool in the outdoors
  • Health Club
  • Spa
  • Jacuzzi
  • Sauna and Steam bath
  • Complimentary tea and fruit for welcome.
  • Saturday, May 26, 2007

    Sheraton Cesme Hotel Resort & Spa

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    The Spa

    Combining traditional Middle Eastern treatments with European influences, the spa centre offers a staggering 41 à la carte treatments with an emphasis on anti-stress programmes. Popular anti-stress treatments include the Body Algae Wrap with seaweed paste, which is applied all over the body to nourish the body with vitamins and oligo elements.
    The 2,400sq m spa centre, which is luxuriously decorated, provides guests with a truly comfortable atmosphere enhanced by soothing music and exotic plants.
    For the ultimate in relaxation guests can enjoy a traditional Hammam soap massage in the Ottoman Turkish Bath, which is undoubtedly the highlight of the spa. Other features include the outdoor Thermal and Thalasso pools and the cosy treatment rooms.

    Signature Treatments

    • Balneo Aromatherapy
    • Facial Special
    • Balneo Thalassobath
    • Alpha Spa
    • Facial Classic
    • Body Algae Treatment
    • Affusion Massage
    • Body Massage

    About Sheraton Cesme Hotel, Resort & Spa

    Please note the hotel will be closed for renovation from October 06 until 1st April 2007.

    Cesme has a history dating back 3,000 years and is set on the most westerly tip of Turkey, surrounded on three sides by the Aegean Sea. Sheraton Cesme is located in Illica, just beside this idyllic town, famous for its natural thermal waters that have been curing people for generations. One of the most beautiful resorts in Turkey, Sheraton Cesme boasts 377 luxury rooms, 35 suites (most with stunning sea views) and three top-floor penthouses, each with its own swimming pool and large terrace. In addition it is the only international luxury hotel in Turkey with its own natural thermal spa.

    Luxury Hotel Facilities

    Sheraton Cesme offers the perfect location for a relaxing holiday with several first-class restaurants and the only luxury thermal spa in Turkey. The resort also boasts its own water sports centre and floodlit tennis courts, as well as children's facilities including a playground and a sports team during the summer months.
    Other facilities include a cinema club, billiards, bowling, table tennis, valet and concierge services as well as a shopping arcade with several boutique-style shops.
    Sheraton Cesme is the only international luxury hotel in Turkey with its own natural thermal spa, offering 41 treatments that combine traditional Middle Eastern treatments with European influences.

    Room Options

    Sheraton Cesme boasts 377 luxury rooms, 35 suites (most with stunning sea views) and three top-floor penthouses, each with its own swimming pool and large terrace.

    Dining at Sheraton Cesme Hotel, Resort & Spa

    Flavours from all the world blend in the kitchen of Sheraton Cesme: fusion specialities are offered at the rooftop Spices Restaurant, Mediterranean cuisine at the Olives Taverne and Terrace, international buffets at the Manzara Restaurant and seafood dishes at the fine dining restaurant on the beach, with magnificent views of the Aegean Sea.

    Things to do in Cesme

    Guests attending a conference or enjoying a summer break at the Sheraton Cesme will find a range of amenities to keep them entertained, including the onsite luxury thermal spa, with over 40 treatments combining traditional Middle Eastern therapies and European influences, and the private sandy beach.
    Visitors with more time on their hands might like to try out some of the water sports available at the resort’s world-class centre, such as sailing, surfing and water-skiing.
    Daily tours to Cesme city centre and to the nearby Greek island of Chios can be arranged. Groups can also book guided day tours to the world-famous Roman city of Ephesus, located 155 kilometres from the resort, or to Pamukkale’s natural chalk terraces with thermal water cascades.
    Overnight trips to the ancient city of Troy are also possible.

    Getting to Sheraton Cesme Hotel, Resort & Spa

    Izmir Adnan Menderes Airport less than an hour away by car.


    Contacts

    For Hotel Bookings and Reservations:
    UK: 0800 032 4254
    US: 1888 222 8859
    International: +1 972 894 1182

    Sheraton Cesme Hotel, Resort & Spa
    Sifne Caddies, 35 Ilica Cesme
    Cesme, Ilica, Turkey

    The Taj Mahal Hotel





    Overview


    Hotel Information

    272 rooms, 27 suites

    Hotel applies tax amount based on standard daily rate for corresponding room type and not discounted rate confirmed.

    Summer - April to September, Winter - October to March

    24 kilometers from Indira Gandhi Airport

    Features

    • Banquets
    • Business Meetings
    • Golf
    • High-Speed Internet Access
    • On-Site Fitness Center
    • On-Site Pool
    • Spa

    Cards Accepted

    American Express
    Diners Club
    MasterCard
    Visa

    The Taj Mahal Hotel, New Delhi is one of the most distinguished addresses in the national capital. It is located in the exclusive residential area of Lutyens’ Delhi, close to the seat of government and minutes away from the bustling city center.Graceful Mughal architecture blends aesthetically with modern facilities. The Taj Mahal Hotel,is a veritable showcase of artefacts of the Mughal era. The warm, pristine white lobby of The Taj is woven with intricate motifs, golden inlay work, niche’s from ‘Shahjahanabad’, the erstwhile mogul capital, all adding a sense of timelessness to the interiors. The art and design work are perfectly complimented with calm marble fountain streams reminiscent of those times. The hotel's most recent introduction has been the Grande Presidential Suite with hi-security, host to various Heads of State and CEO visits.

    Dining

    The Taj Mahal Hotel, New Delhi offers restaurants that are known as dining destinations of the capital. Machan-24-hour international eatery offering world cuisine. The House of Ming- Delhi’s original Cantonese and Sichuan restaurant. The Grill Room -Situated on the rooftop combines panoramic views of Lutyens’Delhi with the specialties of the French chef. "Haveli"- The Indian restaurant presents the rich heritage of north Indian cuisines. Ideal setting for a business lunch or dinner. Emperor’s Lounge -A lounge serving high tea and a selection of coffees. Ricks’ - The city's most eclectic lounge bar serving innovative cocktails and a novel wokkerie menu from the Orient.

    Recreation And Health

    The hotel offers several options to unwind after that critical business meeting or a day out in the city. Tejas-the Wellness Spa at the hotel offers traditional Indian treatments, therapies and day packages based on Ayurveda and Aromatherapy. Indulge in specialty “Abhyangam” and “Shirodhara” treatments.Advance booking required. Fitness- An energizing session in the 24-hour gymnasium promises to refresh and tone the spirit. A dip in the pool or wet spa are other options.Golf or Tennis can be arranged on request. Salon-Choice of facials, hair styling and hand and foot treatment options. Arcade-‘Khazana’ for authentic Indian buys.Mont Blanc Showroom for leather items and accessories.

    Features

    Business center. Banquet and conference facilities. Club floors. Shopping arcade. Fully air-conditioned.

    Four Seasons Hotel Bangkok

    Four Seasons Hotel Bangkok

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    Lobby Hotel room Bathroom
    Superior room Suite Junior suite Restaurant
    Pool Fitness centre Spa Conference room
    Offering convenient facilities, the Four Seasons Hotel Bangkok provides exquisite accommodation and gracious hospitality.

    Location
    Four Seasons Hotel Bangkok is strategically located in the corporate, diplomatic and shopping heart of Bangkok's bustling core.

    Rooms
    The hotel features 340 luxurious guestrooms, including suites and unique garden cabanas, equipped with a host of modern amenities.

    Restaurant
    The Madison is a tasteful, contemporary steak house, which is an addition to the hotel's dining options. Serving a diverse selection of innovative dishes, including fresh seafood, the steak house features an open kitchen, a charcoal grill and a private dining room for up to 16 people. In addition to this, it also provides a wide variety of fine wine and single-malt whiskey.

    General
    Traditional Thai architecture, intricate artwork, an impressively scaled lobby and glorious gardens further contribute to the hotel's beauty. Located on the mezzanine level in the Montathip Court, the business centre provides business support and services to ensure a productive stay and time best spent. Amongst other leisure facilities, the magnificent 25-metre outdoor swimming pool is a perfect place for you to relax and rejuvenate your body. In addition, the spa's traditional Thai architecture evokes spiritual tranquillity and a feeling of harmony with nature.

    Room Facilities
    Cable / Satellite TV
    Hairdryer
    In-room safe
    Mini bar
    Private bathroom / Ensuite
    Radio
    Refrigerator
    Telephone
    Voice mail

    Hotel Facilities
    Banquet facilities
    Business centre
    Cocktail bar
    Conference facilities
    Currency exchange
    Disabled facilities
    Faxing facilities
    Gymnasium
    Internet access
    Jacuzzi / Whirlpool
    Laundry facilities
    Lounge
    Parking facilities (at cost)
    Photocopying facilities
    Reception
    Restaurant
    Room service
    Spa
    Swimming pool

    Hotel Address
    Four Seasons Hotel Bangkok
    155 Rajadamri Road
    Bangkok 10330
    Thailand

    Monday, May 21, 2007

    Hotel Arts Barcelona

    For many visitors the Hotel Arts Barcelona is one of the most popular five Star Luxury Hotels in the city. Owned by the Ritz Carlton group (not to be confused with the Ritz hotel which is in another part of town) it offers modern and high quality accommodation in Barcelona.

    The views from the four sides of The Arts Hotel

    You will have one of three possible views from the hotel depending on which side of the hotel your room is situated.

    View of hotel arts if you have a room at the front or at the left sideThe first is of Barceloneta beach if you are at the front or the left side of the hotel as you look at the hotel from the picture at the top of this page (Hotel Arts is the building on the left side in the picture above)

    Click here to see a comprehensive photo guide of Barceloneta beach.

    Or if your room is on the right hand side you will have a view of Port Olimpico marina. Click here for our photo guide of Port Olimpico View of the marina area from hotel arts Barcelona


    However if your room is at the back of the hotel you will have a view of Avenue Icaria - a road as shown in the photo below.

    View from the back of arts hotel

    If you want to specify which view you can have when you book look for a hotel reservation company that specifies the view on the order form. One such firm is Spainbookers who also offer a price promise best rates guarantee. Spainbookers rates can be cheaper than the rates obtained by booking direct with the hotel itself. Lower rates are achieved because of bulk reservation deals that have been negotiated with the hotels. The best thing is to shop around and see if you can get a better rate - or even try to contact the hotel yourself for a price comparison. Click here for booking information on Hotel Arts Barcelona with Spainbookers


    Hotel Arts Barcelona Location

    Situated in the marina area of Port Olimpico the Hotel Arts is only a few minutes walk from the beach.

    The hotel location, although in the city centre, is not in the very heart of the city centre. For many this is not a problem as the metro is only 5 mins walk away and you are only 4 stops (10 mins journey by metro) to Passeig de Gracia and the very centre of Barcelona. If you want to walk along the beach to the city centre you have about a 30 mins walk, or a 10 minute journey by taxi (Approximately 5 Euros)

    Some people prefer their hotel to be situated only minutes walk away from where all the action is. If that is what you want you may need to consider another hotel closer to the Ramblas or Placa de Catalunya instead.

    There are advantages to Hotel Arts Barcelona location apart from the beach and marina being close by. You will have a quiet room which means a peaceful night's sleep. Before I moved to Barcelona I came here on holiday at least once per year for the past 10 years ( I usually have 2 holidays per year so I always went somewhere else for the second break). As a result of those visits I stayed in hotels in many locations in Barcelona city centre. I can tell you that the very heart of the city centre is noisy - especially at night when the city comes alive. If you want to be guaranteed of a quiet night's sleep without noise from the street it's recommended you stay in a hotel outside of the very centre or at least away from busy roads. In which case the Arts hotel Barcelona is in a perfect location.

    Many internet hotel reservation sites claim that city centre hotels are soundproofed however from my experience this is not always the case and you will have to take what they say with a pinch of salt. By choosing a hotel away from all the hustle and bustle you can be sure of a quiet night's sleep.


    What Does Hotel Arts Barcelona Offer You?

    If you are looking for style, beach location, and a guaranteed peaceful nights sleep Hotel Arts Barcelona is an excellent choice especially if you can afford the room rates! You will benefit from a modern hotel with rooms of a high standard. You can also be rest assured that the Barcelona Arts Hotel is worthy of its 5 star Luxury hotel rating - something that cannot be said about some other 5 star hotels in Barcelona.

    If you are coming to Barcelona on a special occasion like a wedding anniversary or honeymoon then the Arts hotel is ideally located in one of the most romantic areas of Barcelona (after the Cathedral area -the top romance spot). You can walk along the sea front promenade at night with soft lights, palm trees, and the sound of the sea washing up on the sand.

    In summary, if you choose to stay at the Hotel Arts you will benefit from a modern hotel worthy of the 5 Star luxury rating, in a quiet location of Barcelona near the beaches and marina area. Click here for booking information on Hotel Arts Barcelona

    Click here to submit a review of a Barcelona hotel


    Reviews of Other 5 Star Hotels in Barcelona

    Eurostars Grand Marina Hotel Barcelona based near the Port Vell area of Barcelona this hotel is ideally placed for easy access to the heart of Barcelona city centre and has great views of the marina area.

    Claris Barcelona - based about 20 mins walk from Placa Catalunya and only 5 mins from Passeig de Gracia this hotel is in a great location. Hotel Claris is also host to the Stella restaurant which has become popular as a top restaurant in its own right.

    Le Meridien based on the Ramblas you couldn't get more central a location in Barcelona.

    Palace Hotel Barcelona, Spain The Palace Hotel is based only 10 mins walk to Placa Catalunya you will also be in an ideal location to explore the city.

    Melia Barcelona based about 40 mins walk to Placa de Catalunya this 5 Star hotel is a little further out than the others however you do have a metro stop (hospital clinic see our Barcelona metro map) close by (10 mins walk) from the hotel.